Terms and Conditions

Please read our Terms and Conditions carefully prior to making any booking via this website. Le Foyer Hostel Arequipa guarantees to provide the lowest room rate available
on www.hlefoyer.com By making a booking via this website, you confirm you accept these Terms and Conditions. 

 

Reservations

Bookings can be made Online, by Email (reservas@hlefoyer.com), over the Phone (+51 54 286473) or in person with our reception team at the hostel.

You agree that you may only make reservations for yourself and your invited guests, and you must not make reservations for the purpose of reselling, posting, advertising or marketing reservation information through third-party websites or other means, or any false, fraudulent or speculative reservations. We cannot accept booking made by housing associations.

If you, or through any third party or agency, need to book on behalf of one or more proposed guests, you must make the reservation directly through our reception. 

Change of guest name of any reservation is not allowed unless there are any special circumstances deemed acceptable by our booking team. The hostel has the right to reject any guest from checking-in if the guest name is different from the name as stated on the reservation.

We reserve the right to cancel or modify the reservation you made in its sole discretion without notice if it appears that any reservation has been made in breach of the above terms or involve any abuse of the reservation service.

The rates does not include taxes. The rates include breakfast and linen and towels. Breakfast for a group exceeding 40 people, special conditions apply. Contact us for Group Terms and Conditions.

You are booking a bed in a specific room type and not an individual room. We make every effort to place members of your party in the same room, however, this cannot be guaranteed. Please contact us in advance to make requests about specific rooms via info@hlefoyer.com.

We make every effort to accommodate you in the room or dormitory size of your choice, however if for some exceptional reason it was not possible and you have been booked in a smaller dorm or bigger room than the type you requested, you will not be charged the difference in price. If we have moved you to a larger dorm, your
booking will reflect the price of this room. This does not apply to changes made at your request.

A stay at The Dictionary Hostel cannot exceed 30 nights. After this time, a period of 6 months is required before a new booking with us.


Group bookings

Groups consist of 12 people or more. If you have booked a group and haven’t contacted us yet, please send us an email to reservas@hlefoyer.com. Otherwise your booking can’t be confirmed. If you haven’t booked your group directly with us, we cannot guarantee all members of your group will be in the same dorm. Special terms and Conditions apply to groups, please contact us directly. 

Age restrictions

Under 18’s cannot stay in any shared dorms, they can stay in private rooms when accompanied by an adult over 18 years. Please note that, bookings cannot be accepted for guests under the age of 18 unless they are accompanied by an adult. 
 

Payment

A pre-payment of 2% of the full booking price is required at the time of the booking for any reservation made through our website or the price of the first night when bookied directly with our reservation team. See Cancellation conditions for a refund of this deposit. 

Balance has to be paid immediately when checking in at the hostel. We accept cash (PEN and USD only), most credit cards and debit cards with a fee of 5%. We do not accept American Express and Diners Club.

When checking in you will be asked to provide us with a credit card number as a caution for any damage that may be caused during your stay.  

Prior to arrival we can charge on your demand your credit card with the full amount for your reservation. A request has to be sent by email. If you intend to pay for someone’s stay and will not be checking-in to show the payment card, a request has to be sent by email via reservas@hlefoyer.com

Check-in and Check-out

You can check–in from 12m and check-out is at 11 am.

If you arrive earlier, you are welcome to leave your luggage in our storage room. Our receptionist will be there with a smile and some tips on where to get a good coffee and lunch!

If you arrive late, no worries, our reception is open 24/7! However, let us know if you plan to arrive after midnight so we do not cancel your booking.

Please do not forget to pack your ID!

Make sure to bring a valid identification with you, preferably a passport, government issued National Identity card or residence permit. We are unable to check anyone in without this, so make sure to pack your ID! 

Late check out, if it is available, has a fee of 50% of the day rate and is only until 6pm. If it exceeds this time, you will have to pay another night accommodation subject to availability. You can hang out in our lounge area after checking-out if you love the place and want to stay with us a little bit longer ;) under reception discretion.

Room key

You’ll be given a key when you check-in which gives you access to your room. If you lose your key, you’ll be asked another deposit for a fee of S/.5, so please keep it safe!

Changes / Cancellation conditions (special Terms and Conditions apply to a group booking)

A change can be made to your reservation until 12m, the day before your arrival. After that time no changes can be made. If you need to change the dates of your booking contact our reservation team via reservas@hlefoyer.com or directly on +51 54 286473. Changes of dates are subject to availability and rate differences may apply. If you book via another website, the changes before arrival may have to be done directly with the agent and free cancellation times may vary.

All cancellations can only be made by email directly to reservas@hlefoyer.com

A booking can be cancelled without charge if notice is given to Le Foyer Hostel 24 hours prior to arrival day before 12.00 hours (12m local time). Example: If you arrive on a Friday, a cancellation free of charge is possible before Thursday 12m. Please note that the deposit fees paid to  this website(2%), Hostelworld, Hostelbookers, Hostelclub and Expedia are not refundable (this money goes directly to these agents).

Please also note that this policy cancellation does not apply to group booking.

Refunds will be made by the same method the payments were made and to the specific card used at the time of the booking.

No Show

If you fail to arrive for your stay, you will be charged for the first night of your stay. 

Hostel rules

Le Foyer Hostel's rooms are 100% smoke-free. Smoking is not permitted inside the rooms and it is only allowed in the open air areas of the hostel. Should it be brought to our attention smoking has taken place inside a room, a cleaning fee of S/.200 will be assessed. Guest will be asked to leave the premises immediately. A refund will not be issued.

Customers are required to conduct themselves in a reasonable and responsible manner and must not act in any way which may disturb other guests.  Failure to adhere to this requirement may result in customers being asked to leave the hostel in which event all additional charges shall become immediately payable by the customers.

Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be asked to leave the hostel premises. Guest are expected to respect other guests as well as staff and property. The customer will be responsible for any loss or damage caused at the hostel. 

Personal Property

It is a guest’s responsibility to ensure that personal belongings are secure at all times. Le Foyer Hostel accepts no liability for the loss, theft or damage to guests’ property, however sustained or caused. We strongly recommend guests to leave their valuables in our safe deposit (free of charge).

 

 

Our Check In and Check out Policy

Check-in: 12:00

Check-out: 11:00

Of course, we'll be happy to facilitate early check-in if the room is available. And we have free luggage storage if you need to use it prior the check in or after check out.

 

Cancellation Policy When Booking Directly with Us

Fully refundable up to 24 hours prior to 2pm on day of arrival. Cancellations must be made via email to reservas@hlefoyer.com. In cases of no-shows and cancellations less than 24 hours before check-in, you will be charged in full for your first night’s stay and the rest of your booking will be cancelled.

Cancellantion Policies in different websites as booking.com, expedia or hostelworld may vary.