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FREQUENTLY ASKED QUESTIONS

We've put together some of the most frequent asked questions. We hope this is useful in case you have some doubts. Thus, please don't hesitate to just send us a message, we will be happy to help.


+ WHAT IS THE LE FOYER HOSTEL?

In comparison with the traditional understanding of hostels, Le Foyer provides budget and social accommodation with a focus on quality and privacy. That's why we only have 3-bed dorms and most of our rooms are privates. We are a hostel in terms of the common areas and social spaces and relaxed atmosphere where guests can mingle and meet each other, such as the TV room, rooftop, patio and balcony.

+ IS BREAKFAST INCLUDED?

Yes! We offer a free full American breakfast (traditional bread of Arequipa, eggs, jams & butter, fruit juice, tea and coffee). Which is served from 7:00am until 9:30am in our rooftop every morning.

+ ARE THE BATHROOMS MIXED OR SINGLE?

Yes, the bathrooms are mixed.

+ IS THERE A CURFEW?

There is no curfew. You can come and go at any time and the reception is open 24h.

+ IS IT TRUE IT IS VERY NOISY?

Our area is lively, it is very convenient and close to the main attractions, to the best restaurants and the vibrant part of the city. The counterpart is that it can get noisy on weekends. The levels of perceived noise change from person to person but usually our guests say that a pair of earbuds solve the problem (we have them on reception if you need them). If you are a light sleeper we recommend the rooms inside the courtyard and not the balcony rooms nor the dorms.

+ WHAT ARE YOU DOING ABOUT THE NOISE?

We are actively doing things to reduce the levels of noise from many angles. It is very frustrating for us to have our hands tied in solving the noise issue but we try our best. The rooms are getting isolation with rubber, we have tried many different isolations and this one looks like the one most likely to reduce the impact. We have addressed many letters to the city council complaining about the lack of interest from them. We have put extra street lights to prevent people from staying close to the hostel on the late hours. Finally, we have put isolation in the bar in front of the hostel.

+ CAN I HAVE FRIENDS / FAMILY VISITING ME IN THE HOSTEL?

Yes, you can bring friends and family to the common areas and rooms but they are not allowed to stay over. For security reasons ID might be required and guest's would have to register in reception.

+ DO I NEED TO BRING A SLEEPING BAG / BEDDING?

No, you don’t! Bedding (linen) and towels are included. And, it is forbidden to use sleeping bags on the beds.

+ WHAT IS YOUR CONTACT NUMBER?

You can call reception on +51 54 286473.

+ DO YOU OFFER LUGGAGE STORAGE?

Yes! We have free luggage storage for the days you may be visiting the Colca Canyon. Also, if you arrive early than check in or if you leave later than check out we can store your luggage.

+ DO YOU KNOW ABOUT ANY TOURS / ACTIVITIES?

Yes! We run a tour desk in the reception where you can get bookings for tours around the city and rafting on the chili river or tours to Colca Canyon. We have curated the best tours and companies that aim on quality and customer experience. You can pay when you book at reception or you can book them online at any time. We also can recommend places for your visit and the best spots where to have food and drinks. We are in the middle of the action so there will always be something interesting to do.

+ DO YOU ACCOMMODATE GROUPS?

Yes, sure we do! Please get in touch via info@hlefoyer.com

+ CAN I CANCEL MY BOOKING?

When booking through our website cancellations can be done up to 24 hours prior to scheduled check in (12pm). Failure to cancel within this time will result in a cancellation charge equal to the first night of the stay. For example, if you are due to arrive on Tuesday, cancellations can be made at any point up to 12pm on Monday.

+ WHAT HAPPENS IF I DO NOT SHOW UP?

If you do not show up for check in, we will cancel your booking, charge you according to the cancellation policies and refund you any further money that you might have paid in advance. This also applies if you cancel with less than 24 hours’ notice prior to check in.

+ WHERE IS THE LE FOYER HOSTEL LOCATED?

Our address is Calle Ugarte 114, Cercado, Arequipa. We are just two block from the main square, north through San Francisco Street. For directions, please refer to the instructions in the ‘How do I Get There’ section further down.

+ DO YOU DO PICK UPS FROM THE AIRPORT?

Yes, we provide transfer service from the airport, at and additional fee of USD 12. Please write to us to reservas@hlefoyer.com if you would like to book this service.

+ HOW DO I GET THERE?

The easiest way to come from the airport or from the bus station is with a taxi. If you are coming from the airport you can book a transfer with us. Unfortunately, we cannot provide transfer service from the bus station due to the irregular arrival times. If you are coming from the bus station you can take a taxi from inside the bus station, the ones with photo check. Please beware: Other taxi drivers will want to take you to other hostels that pay them a commission by saying we are full or no good at all. If you booked with us in advance, your room is going to be there! And if you didn't book no worries, we always have room for the spontaneous traveller!!

+ WHAT TIME IS CHECK IN?

Any time after 12pm.

+ WHAT TIME IS CHECK OUT?

Any time before 11am.

+ IS THERE A CHARGE TO LEAVE MY BAGS AT THE HOSTEL BEFORE OR AFTER CHECK IN / OUT OR DURING MY VISIT TO COLCA?

You can leave your luggage with us free of charge on the day of check out or check in and while you are visiting the Colca Canyon or other tours outside the city.

+ CAN I CHECK IN LATE AT NIGHT?

Yes! If you have a reservation, you can check in when you like. Our reception is open 24 hours a day.

+ CAN I CHECK IN WITHOUT AN ID?

No, we never let anyone from anywhere check in without presenting a valid ID document. Valid documents are a passport (for all travellers) or a national ID card (for Peruvian travellers only).

+ DO YOU ACCEPT WALK IN BOOKINGS?

Yes, we accept walk in bookings. However, it is always best to book or call us in advance to avoid any problems.

+ WHERE CAN I FIND THE CHEAPEST PRICES?

You will ALWAYS find the cheapest rates here on our website. We only charge 2% of your booking (non-refundable) in advance and your bookings through us are refundable if you cancel in line with our cancellation policy.

+ HOW CAN I PAY?

You can pay in cash using Soles or US Dollars. If your booking is in Dollars and you have Soles, we will use the exchange rate of the day. You can also pay with credit or debit card such as Visa or MasterCard. To be able to offer the best possible price we haven't included the cost of the card operator, a 5% fee may be charged when you pay by card.

+ CAN I PAY IN SOLES / DOLLARS / SMILES / HUGS / BANANAS?

We accept payments in soles and dollars. If you booked in dollars and want to pay in soles we will use the exchange rate of the day. Whilst smiles, hugs and bananas are not accepted as payment, they are always appreciated =)

+ DO YOU ACCEPT CHEQUES?

No. We don’t accept cheques.

+ WHAT CAN I DO IF I WANT TO EXTEND MY STAY?

It’s easy! If you want to extend your stay, just come to reception before 11:00 am (check out time) and pay for your new night(s). This is subject to availability. We will try to book you in the same bed to make your stay easier, but this cannot be guaranteed. Please note that stays over 2 weeks are subject to management discretion.

+ HOW SAFE IS IT TO BOOK ON YOUR WEBSITE?

All bookings made through Le Foyer Hostel website and our booking engine use secure encryption. This ensures that every credit card and all personal details remain secure and safe.

+ DO YOU CHARGE MY CARD IF I BOOK ONLINE?

If you pay via our website, we charge a not refundable 2% of the total amount at the time of booking. Booking directly with us means you get the cheapest rates available and the most flexible cancellation policy. You can cancel any time before 12pm on the day before your booking. So, there’s absolutely no risk!

+ CAN I CHANGE MY BOOKING?

Yes, you can. Just remember to do so 24 hours before check in.

+ CAN I MAKE FUTURE BOOKINGS AFTER I ARRIVE?

Yes, you can. Our reception staff will easily extend your stay if there is still availability.


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